Returns & Exchanges
At The K Shop, we want you to be completely satisfied with your K-Beauty experience, which is why we offer a 14-day return window for unopened and unused products. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or tested.
Verify Eligibility
Ensure your items are in their original packaging, unopened, and were purchased within the last 14 days.
Contact Support
Email our customer care team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Pack Your Items
Securely package the products to prevent damage during transit and include a copy of your original packing slip inside the box.
Ship and Refund
Mail your package to our warehouse; once inspected and approved, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing